{"id":5550,"date":"2021-01-31T02:42:33","date_gmt":"2021-01-31T02:42:33","guid":{"rendered":"https:\/\/d-themes.com\/wordpress\/riode\/elements\/?page_id=5550"},"modified":"2024-10-30T12:53:15","modified_gmt":"2024-10-30T12:53:15","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.brandsfirst.pt\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5550\" class=\"elementor elementor-5550\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\r\n\t\t<section\t\t class=\"d-lazy-back elementor-section elementor-top-section elementor-element elementor-element-5654e1c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-lazy=\"https:\/\/d-themes.com\/wordpress\/riode\/elements\/wp-content\/uploads\/sites\/3\/2021\/01\/faq.jpg\" data-id=\"5654e1c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\" >\r\n\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\t\t class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7ac9276\" data-id=\"7ac9276\" data-element_type=\"column\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d515fea elementor-widget elementor-widget-heading\" data-id=\"d515fea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fccc73a elementor-widget elementor-widget-heading\" data-id=\"fccc73a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Customer support<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/section>\r\n\t\t\t\t\r\n\t\t<div\t\t class=\"elementor-section elementor-top-section elementor-element elementor-element-1cee337 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cee337\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\" >\r\n\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\t\t class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-00a8937 mb-4 mb-md-0\" data-id=\"00a8937\" data-element_type=\"column\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a5e139 mb-5 pl-2 elementor-widget elementor-widget-heading\" data-id=\"8a5e139\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products and Use<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95a3eb9 elementor-widget elementor-widget-accordion\" data-id=\"95a3eb9\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1561\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1561\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What's the difference between Starlim's residential and professional lines?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1561\"><p>The residential line is formulated for everyday household use, with smaller packs and pleasant fragrances. The professional line comes in larger packs, suitable for intensive use in commercial and industrial environments. Both maintain the same standard of quality and effectiveness.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1562\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1562\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I ensure that I'm using Starlim products efficiently and economically?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1562\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1562\"><p>Always follow the dilution instructions on the label. Use a dispenser for concentrated products. Start with the minimum amount recommended, increasing if necessary. For light cleaning, dilute the product further. Store correctly to maintain effectiveness over time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1563\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1563\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are Starlim products safe to use on all surfaces?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1563\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1563\"><p>Most Starlim products are safe for ordinary surfaces. However, we always recommend checking the specific instructions for each product. For delicate or doubtful surfaces, test on a small, less visible area before generalised use. Some products, such as strong degreasers, may not be suitable for all surfaces.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1564\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1564\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I buy several products at once?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1564\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1564\"><p>On our site, products are sold in boxes. Add the desired quantity to the shopping basket, review the basket and adjust the quantities as necessary. Proceed to checkout when you are satisfied with your selection. For bulk purchases or special requests, please contact our customer service team for personalised assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Qual \\u00e9 a diferen\\u00e7a entre a linha residencial e a linha profissional da Starlim?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>A linha residencial \\u00e9 formulada para uso dom\\u00e9stico di\\u00e1rio, com embalagens menores e fragr\\u00e2ncias agrad\\u00e1veis. A linha profissional \\u00e9 apresentada em embalagens maiores, adequadas para uso intensivo em ambientes comerciais e industriais. Ambas mant\\u00eam o mesmo padr\\u00e3o de qualidade e efic\\u00e1cia.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Como posso garantir que estou a usar os produtos Starlim de forma eficiente e econ\\u00f3mica?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Siga sempre as instru\\u00e7\\u00f5es de dilui\\u00e7\\u00e3o no r\\u00f3tulo. Use um doseador para produtos concentrados. Comece com a quantidade m\\u00ednima recomendada, aumentando se necess\\u00e1rio. Para limpezas leves, dilua ainda mais o produto. Armazene corretamente para manter a efic\\u00e1cia ao longo do tempo.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Os produtos Starlim s\\u00e3o seguros para uso em todas as superf\\u00edcies?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>A maioria dos produtos Starlim \\u00e9 segura para superf\\u00edcies comuns. No entanto, recomendamos sempre verificar as instru\\u00e7\\u00f5es espec\\u00edficas de cada produto. Para superf\\u00edcies delicadas ou d\\u00favidas, teste numa pequena \\u00e1rea menos vis\\u00edvel antes do uso generalizado. Alguns produtos, como desengordurantes fortes, podem n\\u00e3o ser adequados para todas as superf\\u00edcies.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Como comprar v\\u00e1rios produtos de uma s\\u00f3 vez?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>No nosso site, os produtos s\\u00e3o vendidos em caixa. Adicione a quantidade desejada ao carrinho de compras, reveja o carrinho e ajuste as quantidades conforme necess\\u00e1rio. Prossiga para o checkout quando estiver satisfeito com a sele\\u00e7\\u00e3o. Para compras em grande quantidade ou pedidos especiais, contacte o nosso servi\\u00e7o de atendimento ao cliente para assist\\u00eancia personalizada.<\\\/p>\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t<div\t\t class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3eefdbe\" data-id=\"3eefdbe\" data-element_type=\"column\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0f58ec2 mb-5 pl-2 elementor-widget elementor-widget-heading\" data-id=\"0f58ec2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Orders and deliveries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70d6978 elementor-widget elementor-widget-accordion\" data-id=\"70d6978\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1181\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1181\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I change my delivery address?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1181\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1181\"><p>To change the delivery address, log in to your account on our website and go to the \"My Orders\" section. Select the order you wish to change and click on \"Change Delivery Address\". If the order is already being processed, contact our customer service immediately for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1182\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1182\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What types of payment methods are available?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1182\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1182\"><p>We offer several payment options for your convenience: credit\/debit card (Visa, MasterCard), bank transfer and, for qualified corporate clients, instalment payment. All transactions are processed through secure systems to guarantee the protection of your financial data.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1183\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1183\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I register as a customer?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1183\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1183\"><p>To register, visit our website and click on \"Create Account\" in the top right-hand corner. Fill in the form with your personal details, including name, e-mail address and password. Once submitted, you will receive a confirmation e-mail. Click on the link provided to activate your account. Registration allows you to make purchases more quickly and keep track of your orders.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1184\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1184\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What types of delivery can be used?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1184\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1184\"><p>We offer various delivery options: standard delivery (3-5 working days) and express delivery (1-2 working days) for mainland Portugal. For corporate clients, we offer personalised delivery options, to be defined with the client.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Como alterar o endere\\u00e7o de entrega?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Para alterar o endere\\u00e7o de entrega, aceda \\u00e0 sua conta no nosso site e v\\u00e1 para a sec\\u00e7\\u00e3o &#8220;As Minhas Encomendas&#8221;. Selecione a encomenda que deseja modificar e clique em &#8220;Alterar Endere\\u00e7o de Entrega&#8221;. Se a encomenda j\\u00e1 estiver em processamento, contacte imediatamente o nosso servi\\u00e7o ao cliente para assist\\u00eancia.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Que tipos de m\\u00e9todos de pagamento est\\u00e3o dispon\\u00edveis?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Oferecemos v\\u00e1rias op\\u00e7\\u00f5es de pagamento para a sua conveni\\u00eancia: cart\\u00e3o de cr\\u00e9dito\\\/d\\u00e9bito (Visa, MasterCard), transfer\\u00eancia banc\\u00e1ria e, para clientes empresariais qualificados, pagamento a prazo. Todas as transa\\u00e7\\u00f5es s\\u00e3o processadas atrav\\u00e9s de sistemas seguros para garantir a prote\\u00e7\\u00e3o dos seus dados financeiros.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Como me registar como cliente?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Para se registar, visite o nosso site e clique em &#8220;Criar Conta&#8221; no canto superior direito. Preencha o formul\\u00e1rio com seus dados pessoais, incluindo nome, e-mail e password. Ap\\u00f3s submeter, receber\\u00e1 um e-mail de confirma\\u00e7\\u00e3o. Clique no link fornecido para ativar sua conta. O registo permite-lhe fazer compras mais rapidamente e acompanhar suas encomendas.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Quais s\\u00e3o os tipos de entrega que podem ser utilizados?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Oferecemos v\\u00e1rias op\\u00e7\\u00f5es de entrega: entrega standard (3-5 dias \\u00fateis) e entrega expressa (1-2 dias \\u00fateis) para Portugal Continental. Para clientes empresariais, disponibilizamos op\\u00e7\\u00f5es de entrega personalizada, a serem definidas com o cliente.\\u00a0<\\\/p>\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t<div\t\t class=\"elementor-section elementor-top-section elementor-element elementor-element-7f08f5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7f08f5f\" data-element_type=\"section\">\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\" >\r\n\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\t\t class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f4ea78c mb-4 mb-md-0\" data-id=\"f4ea78c\" data-element_type=\"column\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e91d00c mb-5 pl-2 elementor-widget elementor-widget-heading\" data-id=\"e91d00c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sustainability and Safety<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d467dfb elementor-widget elementor-widget-accordion\" data-id=\"d467dfb\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2221\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2221\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does BrandsFirst contribute to sustainability?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2221\"><p>BrandsFirst adopts a number of sustainable practices: we use recyclable packaging, develop concentrated formulas to reduce plastic use and transport emissions, prioritise biodegradable ingredients and implement eco-friendly production processes. In addition, we educate consumers about the efficient use of products and participate in environmental conservation initiatives.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2222\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2222\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are Starlim products tested on animals?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2222\"><p>No, BrandsFirst has a firm commitment against animal testing. All our products are developed and tested using alternative and ethical methods. In addition, Starlim products are certified vegan, guaranteeing that they do not contain ingredients of animal origin and are not tested on animals at any stage of the process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2223\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2223\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What quality and safety certifications do BrandsFirst products have?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2223\"><p>BrandsFirst products are IFS (International Featured Standard) Food certified, guaranteeing high standards of quality and safety. Our packaging is FSC (Forest Stewardship Council) certified. In addition, we strictly comply with all the safety and quality standards required by the European Union for cleaning and hygiene products.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Como \\u00e9 que a BrandsFirst contribui para a sustentabilidade?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>A BrandsFirst adota v\\u00e1rias pr\\u00e1ticas sustent\\u00e1veis: utilizamos embalagens recicl\\u00e1veis, desenvolvemos f\\u00f3rmulas concentradas para reduzir o uso de pl\\u00e1stico e emiss\\u00f5es de transporte, priorizamos ingredientes biodegrad\\u00e1veis e implementamos processos de produ\\u00e7\\u00e3o eco-friendly. Al\\u00e9m disso, educamos os consumidores sobre o uso eficiente dos produtos e participamos em iniciativas de conserva\\u00e7\\u00e3o ambiental.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Os produtos Starlim s\\u00e3o testados em animais?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>N\\u00e3o, a BrandsFirst tem um compromisso firme contra testes em animais. Todos os nossos produtos s\\u00e3o desenvolvidos e testados usando m\\u00e9todos alternativos e \\u00e9ticos. Al\\u00e9m disso, os produtos Starlim s\\u00e3o certificados como vegan, garantindo que n\\u00e3o cont\\u00eam ingredientes de origem animal nem s\\u00e3o testados em animais em nenhuma fase do processo.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Quais s\\u00e3o as certifica\\u00e7\\u00f5es de qualidade e seguran\\u00e7a que os produtos BrandsFirst possuem?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Os produtos BrandsFirst possuem certifica\\u00e7\\u00e3o IFS (International Featured Standard) Food, garantindo altos padr\\u00f5es de qualidade e seguran\\u00e7a. Nossas embalagens t\\u00eam certifica\\u00e7\\u00e3o FSC (Forest Stewardship Council). Al\\u00e9m disso, cumprimos rigorosamente todas as normas de seguran\\u00e7a e qualidade exigidas pela Uni\\u00e3o Europeia para produtos de limpeza e higiene.<\\\/p>\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t<div\t\t class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0724e16\" data-id=\"0724e16\" data-element_type=\"column\">\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e8956c4 mb-5 pl-2 elementor-widget elementor-widget-heading\" data-id=\"e8956c4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66dd9ad elementor-widget elementor-widget-accordion\" data-id=\"66dd9ad\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1071\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1071\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I return an item bought online?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1071\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1071\"><p>To return an item, log in to your online account and fill in the returns form within 14 days of receipt. Pack the product in its original packaging, include the completed form and send it to the address provided. Once we have received and inspected the item, we will process the refund. For damaged or incorrect products, please contact us immediately for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1072\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1072\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I find information on the correct use of the products?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1072\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1072\"><p>Detailed information on the correct use of the products is available on the labels of each product. Additionally, on our website, in the \"Products\" section, you will find user guides and tips for each product line. For specific questions, please consult our FAQ section or contact our customer service for personalised guidance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1073\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1073\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"d-icon-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"d-icon-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I contact BrandsFirst customer service?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1073\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1073\"><p>You can contact our customer service through various channels: by telephone (number available on our website), e-mail (<a href=\"mailto:geral@brandsfirst.pt\">geral@brandsfirst.pt<\/a>), contact form on the website, or online chat during business hours. For faster assistance, please have your order number or specific details of your enquiry to hand.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Como posso devolver um artigo comprado online?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Para devolver um artigo, aceda \\u00e0 sua conta online e preencha o formul\\u00e1rio de devolu\\u00e7\\u00e3o dentro de 14 dias ap\\u00f3s a rece\\u00e7\\u00e3o. Embale o produto na embalagem original, inclua o formul\\u00e1rio preenchido e envie para o endere\\u00e7o fornecido. Ap\\u00f3s recebermos e inspecionarmos o artigo, processaremos o reembolso. Para produtos danificados ou incorretos, contacte-nos imediatamente para assist\\u00eancia.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Onde posso encontrar informa\\u00e7\\u00f5es sobre a utiliza\\u00e7\\u00e3o correta dos produtos?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Informa\\u00e7\\u00f5es detalhadas sobre a utiliza\\u00e7\\u00e3o correta dos produtos est\\u00e3o dispon\\u00edveis nos r\\u00f3tulos de cada produto. Adicionalmente, no nosso site, na sec\\u00e7\\u00e3o &#8220;Produtos&#8221;, encontrar\\u00e1 guias de utiliza\\u00e7\\u00e3o e dicas para cada linha de produtos. Para quest\\u00f5es espec\\u00edficas, consulte a nossa sec\\u00e7\\u00e3o de FAQ ou contacte o nosso servi\\u00e7o de apoio ao cliente para orienta\\u00e7\\u00e3o personalizada.<\\\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Como posso entrar em contacto com o servi\\u00e7o de apoio ao cliente da BrandsFirst?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Pode contactar o nosso servi\\u00e7o de apoio ao cliente atrav\\u00e9s de v\\u00e1rios canais: por telefone (n\\u00famero dispon\\u00edvel no nosso site), e-mail (<a href=\\\"mailto:geral@brandsfirst.pt\\\">geral@brandsfirst.pt<\\\/a>), formul\\u00e1rio de contacto no site, ou chat online durante o hor\\u00e1rio comercial. Para assist\\u00eancia mais r\\u00e1pida, tenha \\u00e0 m\\u00e3o o n\\u00famero da sua encomenda ou detalhes espec\\u00edficos da sua quest\\u00e3o.<\\\/p>\"\n            }\n        }\n    ]\n}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Customer Support Products and Use What is the difference between Starlim's residential line and the professional line? The residential line is formulated for everyday household use, with smaller packs and pleasant fragrances. The professional line comes in larger packs, suitable for intensive use in commercial and industrial environments. Both [...]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5550","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/pages\/5550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/comments?post=5550"}],"version-history":[{"count":16,"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/pages\/5550\/revisions"}],"predecessor-version":[{"id":9086,"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/pages\/5550\/revisions\/9086"}],"wp:attachment":[{"href":"https:\/\/www.brandsfirst.pt\/en\/wp-json\/wp\/v2\/media?parent=5550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}